Terms & Conditions


Terms and Conditions

1. General
The use of the web site and any purchase by you on this web site of any products are governed by English Law and indicate your acceptance of these terms and conditions. Silver Flowers reserve the right to amend and make changes to the contents of this web site and the terms and conditions at any time, and to add or withdraw items from our range without notice. To the fullest extent permitted by law, Silver Flowers disclaim all warranties of any kind with respect to the content of web site. These terms and conditions do not affect consumer statutory rights.

Silver Flowers reserves the right to refuse services to any customer or to require verification of information prior to the acceptance of any order without any prior notification. In the event of the product price being incorrectly displayed on the web site, the normal price will be applicable instead. 

All sizes and measurements given on Silver Flowers are approximate and provided for your guidance only. We have made every effort to describe our product sizes, lengths and weights given as close to and display all our products as accurately as possible. However, colours and images are depended on your own monitor and browser. We cannot guarantee that products appear exactly the same on your monitor. Description of products are those commonly used in the trade, unless otherwise stated, please refer to the pictures of products on this web site.  Items are made with real flowers & hand crafted, therefore any natural individual uniqueness will not be considered a fault by Silver Flowers.  

The acceptance of contract is formed by the state of confirmation, by authorisation of transaction and payment confirmed by receipt. If your order is accepted, we shall inform you by e-mail or telephone. All orders are subject to availability and confirmation of the order price by Silver Flowers. Despatch time may vary. We do not take responsibility for any delay in delivery due to postal delays and/or due to country customs & excise clearance and/or tax duty.

This web site is operated by Silver Flowers. Permission is granted to electronically copy and to print in hard copy this web site for the sole purpose of placing an order with Silver Flowers. All site design, text, graphics, Silver Flowers logo, images, materials, trademarks, the selection and arrangement thereof, on this web site are subject to copyright of their respective owners and all rights reserved. No copy, modification, reproduction, distribution, republication and transmit in any form or by other means without prior written permission from Silver Flowers.

"No addition to or variation of these conditions will bind the company, unless it is specifically agreed by the owner of Silver Flowers. No agent or person employed by or under contract with the company has the authority to alter or vary in any way these conditions."

Certain links on this web site lead to resources located on servers that are not maintained by Silver Flowers or under its control. Silver Flowers do not take responsibility for the contents of any such referenced web sites or for the availability of access to such web site.


2: Return Policy
If you are not completely satisfied with your purchase from Silver Flowers, you can return the goods within 14 days of receipt of goods for either an exchange or a refund.  

We only refund money paid for the products that are returned to us in its original and unused condition accompanied with the original box and confirmation of payment. Faulty Returns are at the descretion of Silver Flowers.

We are unable to accept any returns on items without confirmation of payment or pierced earrings for hygiene reasons.  We are also unable to offer refunds on chains and/or gift boxes as these items are complimentary.  

Please note refunds do not include the costs of postage.  Please allow up to 28 days for funds to clear although we will endeavour to process faster if possible.

Please follow the return procedure as below:
•    All returns must be received within 14 days.
•    E-mail us via our contact page or at sales@silverflowers.co.uk with your order details, stating the reason for the return,  product details and contact name, telephone number and address.
•    Returns will take approximately 10 business days for your return to be processed after Silver Flowers receives your item/s.
•    Item/s must be in original packaging / boxes.
•    Silver Flowers are not responsbile for the postage charges on returns.  We strongly recommend that you fully insure your package that you are returning as we can not accept responsiblity / liability for items lost or damaged in transit. 

Please note that any items purchased directly at any of our Show and/or Consumer events in the UK, Europe or otherwise internationally are sold as promotional discounted offers, therefore we do not under any circumstances accept any returns and/or refunds on such items.  
3. Security and Privacy
Silver Flowers recognise the importance of security shopping online for customers. We use the industrial standard encryption technology, Secure Socket Layer (SSL), to process securely online credit card transaction. Your payment details is encrypted and cannot be read as it travels over the internet. Credit card numbers are not held in clear text within our web site. Payment authorisation is conducted online using the payment processing gateway with WorldPay Ltd, www.worldpay.com. WorldPay are part of The Royal Bank of Scotland group of companies.

We do not share or disclose your personal information with any other parties. All the data we collect from this site are completely confidential and used only to:
•    Take and fulfil customer orders
•    Administer and enhance the site and service
•    Only disclose information to third parties for goods delivery purposes.



4: These Terms of Use, their execution, validity and/or construction are exclusively subject to the laws of the United Kingdom (without reference to the Conflict of Laws Rules thereof). Any dispute which relates directly or indirectly to these Terms of Use, their execution, validity and/or construction and/ or otherwise to your use of this Website will be subject to the exclusive jurisdiction of the courts of England in the United Kingdom.

© Silver Flowers 2015